I am sorry to hear that the Piggly Wiggly grocery store is closing.
I started shopping with the Richardsons 35 years ago, and they immediately started greeting me by name. They knew and greeted their customers by name.
I moved to Florida and began shopping at Westside Grocery. This grocery was similar to Piggly Wiggly, and I met the manager and told him I was new in town and I was used to being greeted by name. I told him the Richardson story of how they trained their employees to get to know the customers and greet them by name. They started training their employees the Richardson way and started greeting their customers by name.
Several years later, while vacationing in Florida, I shopped at the grocery there and was amazed that the manager still remembered my name.