STANFORD - The city's Adelphia cable complaints are one step closer to being corrected, a representative told City Council members Thursday night at their monthly meeting.
Adelphia area Manger Jim Underwood spoke to council members about their concerns over poor reception, dropped stations and lack of response to their phone calls as a follow-up visit to last month's meeting.
"I think we've implemented a few practices that will help us solve these issues," said Underwood.
The practices include the use of log sheets to record complaints received over the phone. Underwood said the sheets were distributed to Adelphia call centers, where Stanford citizens have repeatedly called with service complaints, and to City Hall.
One upset cable customer said the measure was a step in the right direction. Ella Mae Curlis has been campaigning for better service by Adelphia, through several years of fuzzy reception and random channel blackouts.