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A shining example of what America's meant to be about

May 23, 2005

Dear Editor:

On Saturday, May 14, my wife and I were returning to Louisville from Lake Cumberland with our boat. Before we entered Danville a warning light appeared on the dash of my Ford F-250 indicating some necessary action The explanation in the repair manual went on to say if I failed to take that action it could cause some very expensive damage to the engine.

I remembered a Ford dealership in Danville and although it was Saturday, I stopped in hopes a salesperson could assist me in some way. I had some tools with me and thought I could perform the necessary action and continue home. I saw a gentleman sitting in a room near the service entrance reading a paper and tried to open the doors. He was wearing a shirt with the dealership name on it, and I assumed he was a salesperson. I explained my problem to him. He did not know how to fix it but suggested we speak to a salesperson up front. After he explained the problem, they decided to call a serviceman at home. The serviceman explained it was relatively easy to do the work if you had the proper tools. They not only offered to allow me to pull into the service bay, but also offered to do whatever they could to help me.

The salesman actually completed the work, had me start the engine to see if the light was still on and asked me to drive the truck a mile or two and come back if it came on again. I asked them how much I could give them and they both refused to take anything except a thank-you. My wife and I could not stop discussing the courtesy extended to us by these kind men.

I have traveled across the United States over the last 49 years and do not ever recall anyone as kind and considerate as these men. I have dealt with many dealerships and honestly do not think any of them would have gone to the trouble these men did. I did not buy my truck from this dealership. I have never been in this dealership before, nor did I know anyone there. They had no reason to go out of their way to help us, but they did, and in a way I cannot begin to thank them for! I don't know if I can ever thank them properly, but I am hoping, in some small way, this letter can express our gratitude. The salesperson who helped us was Mr. John Tyler. The mechanic I spoke to was "Smokey" and the nice gentleman I first encountered, the one I thought was a salesman on break reading the paper, was Mr. Stuart Powell, the owner of the dealership. These men are true ambassadors for your city.

As you know, Louisville is not very close to Danville, but Ford is my vehicle of choice, and if I buy another vehicle it will be from this dealership. These men are a shining example of what America was intended to be about and I just wish we had more like them.

Tom and Mary Gilsdorf

Louisville

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