On Saturday, May 14, my wife and I were returning to Louisville from Lake Cumberland with our boat. Before we entered Danville a warning light appeared on the dash of my Ford F-250 indicating some necessary action The explanation in the repair manual went on to say if I failed to take that action it could cause some very expensive damage to the engine.
I remembered a Ford dealership in Danville and although it was Saturday, I stopped in hopes a salesperson could assist me in some way. I had some tools with me and thought I could perform the necessary action and continue home. I saw a gentleman sitting in a room near the service entrance reading a paper and tried to open the doors. He was wearing a shirt with the dealership name on it, and I assumed he was a salesperson. I explained my problem to him. He did not know how to fix it but suggested we speak to a salesperson up front. After he explained the problem, they decided to call a serviceman at home. The serviceman explained it was relatively easy to do the work if you had the proper tools. They not only offered to allow me to pull into the service bay, but also offered to do whatever they could to help me.