According to Helen Palmer, Secretary to the Boyle County Office of Emergency Management, there's a yellow, standard-sized note pad in her desk. She says the entire first page consists of logged calls from Boyle County residents requesting reimbursement from the Federal Emergency Management Agency and those seeking information on how said reimbursements can be obtained.
But individual assistance from the Federal Emergency Management Agency is a service entirely independent of city and county reimbursement.
"There seems to be a lot of confusion out there about what's actually going on," said Palmer. Boyle County Emergency Management Director Lennie Shepperson couldn't agree more.
Shepperson said over the past week alone, he's received more than 35 calls from Boyle County residents asking for reimbursement for personal losses. And Shepperson said the requests have been wide-ranging in need.
"I've had calls from people wanting reimbursement or replacement for their generators and people wanting FEMA to replace their weather heads on their houses," said Shepperson.